Privacy Policy

Hopespring ("we," "our," or "us") is committed to protecting the privacy and confidentiality of the personal information of the youth we serve, their families, and our partners. This Privacy Policy outlines how we collect, use, protect, and disclose personal information in accordance with federal and Ohio state laws governing privacy, child welfare, and health information.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, date of birth, contact details, and guardianship status.

  • Health Information: Medical history, mental health records, and treatment plans (in compliance with HIPAA).

  • Educational Records: School history, Individualized Education Programs (IEPs), and academic progress (in accordance with FERPA).

  • Placement & Case Records: Social services history, case plans, and assessments.

2. How We Use Information

We use personal information to:

  • Provide safe and effective care to youth in our program.

  • Coordinate with county agencies, healthcare providers, and educators to support the youth's well-being.

  • Comply with legal requirements related to child welfare and reporting.

  • Improve our services and ensure quality care.

3. Information Sharing & Disclosure

We do not sell or share personal information for marketing purposes. However, we may disclose information in the following cases:

  • To Authorized Agencies: We share necessary records with child welfare agencies, courts, and authorized service providers as required by law.

  • Healthcare Providers: Medical and mental health information may be shared with providers to ensure proper care.

  • Educational Institutions: Relevant educational records may be shared in compliance with FERPA.

  • Legal Compliance: If required by law, subpoena, or court order, we may disclose necessary information.

  • With Consent: In certain cases, we may request written consent before sharing information.

4. Data Security & Confidentiality

We take reasonable measures to protect personal information, including:

  • Secure Record-Keeping: All records are stored securely, with limited access.

  • Confidentiality Policies: Staff and volunteers undergo privacy training and are required to maintain strict confidentiality.

  • Electronic Security: Data is protected using encryption, access controls, and secure servers.

5. Rights of Youth & Guardians

  • Youth and their legal guardians have the right to access, review, and request corrections to personal information, as permitted by law.

  • Guardians may request information about how data is used and shared in accordance with privacy regulations.

  • Requests regarding records can be made by contacting us (see Contact page)

6. Policy Updates

We may update this Privacy Policy as necessary to comply with legal requirements and best practices. Any changes will be posted on our website.